Privacy Policy

Elegance Cargo International ("Elegance Cargo", "we", "us") provides sea cargo services between Australia and Sri Lanka. This policy explains what personal information we collect through our website and shipping forms, why we collect it, and how we look after it. By using our website or submitting a shipment declaration, you agree to the practices described here.

Information we collect

When you submit a shipment declaration or an inquiry, we collect the details you enter: sender and receiver names, identification numbers (such as NIC, passport, or driving licence numbers), addresses, phone numbers, email addresses, the contents and declared value of your cargo, and your signature. We also record the tracking number we assign to your shipment.

How we use your information

We use this information for one purpose: moving your cargo from Australia to Sri Lanka and keeping you informed along the way. That includes preparing shipping documents, arranging customs clearance, organising delivery or warehouse collection, sending you confirmation and tracking emails, and contacting you if something about your shipment needs attention.

Who we share it with

Shipping requires sharing some of your details with the parties who physically move and clear your cargo: our shipping line and freight partners, customs authorities in Australia and Sri Lanka, and our delivery agents in Sri Lanka. We share only what each party needs to do their job. We do not sell your personal information to anyone.

Website and email

Our website may record standard technical information such as browser type and pages visited, which we use to keep the site working well. Emails we send relate to your shipments and inquiries. If you receive an email claiming to be from us that asks for payment details or passwords, do not respond — contact us directly instead.

Security and retention

Your information is stored in secured systems with access limited to our staff. We keep shipment records for as long as we need them to meet customs, tax, and legal obligations, and delete or de-identify them when they are no longer required.

Links to other websites

Our website may link to other websites. We are not responsible for the privacy practices or content of those sites, and this policy does not cover them.

Access and corrections

You can ask us at any time what personal information we hold about you, and ask us to correct anything that is wrong. Contact us using the details below and we will respond as quickly as we can.

Changes to this policy

We may update this policy from time to time. The version published on this page is the current one, and continued use of our services after a change means you accept the updated policy.

Governing law

This policy is governed by the laws of Western Australia and the Commonwealth of Australia.

Contact us

Elegance Cargo International, Perth, Western Australia.
Phone: +61 424 722 929